Guest information

 

Welcome,

On behalf of the team I thank you for choosing to stay at the Adelaide Royal Coach,

Adelaide will delight, feed and entertain you. It’s not only the gateway to some of Australia’s best wine country, but a city centre surrounded by parklands and a blend of historic buildings, gardens, bars, restaurants, events and festivals. From cultural attractions to the coast, explore the city and all its vibrancy.

Adelaide Royal Coach is situated on the fringe of the city. The buzzing Rundle Street is a 5-minute drive from the hotel, boasting retail shopping, restaurants, cafes and popular nightlife venues. The Adelaide CBD is easily accessed by car and public transport, or a short stroll through the parklands.

This guest compendium is designed to assist you with useful information and services to help ensure your visit is a memorable one.

The hotel team is on hand to assist with any matter, and will be pleased to offer advice as to your itinerary here in Adelaide. Please contact reception in person or by dialing ‘9’ for assistance.

We value your patronage within our hotel and we trust your stay with us will be a most pleasant one. We would also greatly appreciate any feedback you may have to ensure the hotel continues to facilitate the best possible experience for our guests.

We look forward to welcoming you again on your return to Adelaide.

 

Warm regards,

Chantal Baker
General Manager

 

 

GUEST INFORMATION

 

RECEPTION

Reception is open 7.30am to 10.00pm daily.
To contact Reception please dial 9 from your room phone or (08) 8362 5676 from your mobile device.

 

BREAKFAST

Room service continental breakfast  ($13) is available Monday to Friday from 7.30am, Except Public Holidays
Should you wish to leave early and/or require breakfast on the weekend a continental breakfast pack ($12) is available from reception.
To order or collect your breakfast, please ensure your order is given to reception prior to 7.00pm daily.

 

DINING HOURS

Angus & Co bar & grill is our onsite restaurant is open Monday to Friday  5.30pm – 8.00pm
(Closed Saturday & Sunday & Public Holidays)  Menu and further information is available here

Please be advised that trading hours may vary on public holidays.

BOOKINGS ESSENTIAL 08 8362 5676
HOURS & CLOSURES MAY VARY DUE TO COVID-19 AND STAFF SHORTAGES

 

THE BAR

Opens from 5.00pm – 8.00pm Monday to Friday  (Closed Saturday, Sunday & all public holidays)

 

ROOM SERVICE

Monday to Friday 5.30pm – 7.30pm (Closed Saturday, Sunday & all public holidays)

Room service is available from Angus & Co Bar & Grill  – Menu & opening hours are here

Please dial 9 to order.

 

CHECK-IN/ CHECK-OUT

Check-in time is 2.00pm.
Check-out time is 10.00am

Please contact reception to request late checkout – (additional charges apply).

 

NEED TO STAY LONGER

Should it be necessary to extend  your reservation, please contact reception.

 

CANCELLATION

Should it be necessary to cancel or amend your reservation, please contact reception.

 

SWIMMING POOL

Relax in the indoor swimming pool located through the main foyer. Open daily 8.00am – 8.00pm.

For your convenience pool towels are available in the pool area.

 

BLANKETS

For any other additional blankets, please dial 9.

 

PILLOWS

Spare pillows are located in your wardrobe.

 

BABY FACILITIES

The hotel and restaurant can provide cots and highchairs. Please contact reception on 9 to book.

 

TOWELS

To help save the environment please leave only the towels you want laundered on the bathroom floor. Towels left hanging to dry will not be replaced. If you require extra towels, please see reception or dial 9.

 

WI-FI

Complimentary wireless internet is available to all guests. Access cards can be obtained from reception.

 

CONFERENCE FACILITIES

Full conference facilities are available on premise. Contact [email protected] or phone 8362 5676 during business hours.

 

BUSINESS SERVICES

Photocopying, faxing and printing services are available at reception (additional charges apply).

 

GUEST AMENITIES

For forgotten items, a limited supply of additional toiletries is available for purchase from reception.

 

DRY CLEANING

A same-day dry cleaning service is available to guests Monday – Friday. Collection must be received by reception before 7.30am in the laundry bag provided. Please contact reception to arrange this service (additional charges apply).

 

HOUSEKEEPING

If you do not require your room to be serviced, please place the ‘Do Not Disturb’ sign on the outside of your door for our staff to see or notify reception.

 

HAIRDRYERS

A hairdryer is located in your bathroom.

 

IRON/IRONING BOARD

An iron and ironing board are located in the wardrobe of your room.

 

LAUNDRY

Guest laundry facilities are located at the rear of the hotel near room 108. Please contact reception for further assistance or if you require coins or washing powder for the machine.

 

LUGGAGE STORAGE

This service is available to all guests at no charge. Please contact reception to make arrangements.

 

SMOKING

All rooms are designated Non-Smoking. Smoking will only be allowed outside the building. Smoking within our hotel rooms is considered to be malicious damage. If a room is found to have been used for smoking by the guests or invitees of the guests a minimum charge of $200.00 will be charged to the guests account or credit card supplied at check-in to compensate for:

For further information regarding smoking and smoke detectors, please refer to the ‘Rules of the house’ below

 

SECURITY

All rooms are fitted with security devices. We recommend that you ensure that you have locked your door and placed the latch over before retiring for the night. Please ensure that your vehicle is also locked and that no valuables are left within sight.

 

AIR CONDITIONING/HEATING

Your room is individually equipped with reverse cycle air conditioning. There are two power switches to operate your air conditioner. Please turn on the switch beside your bed before switching on the unit. If the air conditioner is not operating correctly, firstly check that the correct mode has been selected. There is a mode button on the control unit (or remote control) which can change the unit from heating to cooling. For any further instructions, please contact reception.

 

TELEPHONE

Room to Room – dial the room number required.
For assistance with any external calls, please contact reception.

 

MAINTENANCE

Should any appliances, fittings or services requiring attention, please let us know. For urgent attention, please contact reception and we will address the issue as soon as possible.

 

TOURS

Reception will be happy to offer advice and make tour bookings on your behalf.
A range of flyers of points of interest and maps of Adelaide are located in the foyer for your convenience.

 

PUBLIC TRANSPORT

Buses into the city leave every 15 to 20 minutes from the stop on Flinders Street (Hail 122, 123, 125 or 126) or from Dequetteville Terrace (Hail 140, 141, 142, 143 or 145) Buses return from Grenfell Street, in front of Harris Scarfe (Hail 123 or 124) or from North Terrace (Hail 141, 142, 143 or 145).

 

CHEMIST

Chemplus Pharmacy
Corner of Osmond Terrace and The Parade, Norwood
(08) 8431 1262

 

DOCTOR

Kensington Road Medical Centre
93 Kensington Road, Norwood
(08) 8425 1330

Home Doctor Service call 13 SICK

 

SUPERMARKET

An IGA supermarket is located at 116 Hutt Street, Adelaide. It is open 7 days.

 

TAXI

Dial 9 to place an order for a taxi or dial direct to Adelaide Independent Taxis 13 22 11.
Although the taxi service is usually very reliable we recommend you book your taxi in advance.

 

MALICIOUS DAMAGE

Guests are reminded that any malicious damage caused by you, your guests or invited guest, that goes beyond fair wear and tear, will be liable for repair and/or replacement costs associated.

This will be charged to your account and subsequently charged to the credit card provided at time of check in.

 

EMERGENCY

Your safety is our utmost concern.

In the event of an emergency evacuation, proceed to the nearest emergency assembly area (evacuation information is on the rear of the front door).

Please advise reception – dial 9 of an emergency but dial 000 from your personal device for emergencies immediately if required.

 

To contact Reception please dial 9 from your room phone or (08) 8362 5676 from your mobile device.